My 10-year old daughter and I were treated like guests at a five star hotel! The staff were skilled, personable and genuine. I highly recommend the store because the displays are inviting to the eye and neat. Lire plus
I shopped around a bunch before buying a bike at Caps. I found they had the best prices for the models I was looking for, a great selection, and very good customer service. I'd definitely do business with them again!Lire plus
I brought in my older downhill mountain bike and Leon was very efficient, knowledgeable, helpful, honest, and straight to the point. That's what I call service. Now I'm ready for another season of fun. Thank youLire plus
Great service, reasonable prices, timely delivery. I am very satisfied with the services. I have been a customer since year 2000.
I would recommend to all.
Never had any problems with the workmanship or any thing.Lire plus
I travel from Maple Ridge to Velocity for parts & mechanical repairs. Velocity is awesome! Very good service! Repairs always well done & resonable price. My go to shop! Highly recommend!Lire plus
Unbelievable customer service every time I have had any contact with any of the staff. I ordered a product from them that they had to have shipped in specially for me. I paid a deposit for it and then decided I didn’t need it after all. The product had already shipped but they still refunded me no questions asked. Lire plus
We’ve bought a number of accessorie for our road bikes along with clothing and a trainer here. Every time we go in the staff are helpful and give us good advice. Alicia and Kevin, in particular have been very helpful. They remember us by name along with what we have previously purchased and have helped us build our kit out.Lire plus
Love this place for all our sporting needs! Always so friendly, helpfully and knowledgeable! Ski techs know their stuff and do a great job in timely manner too!!! Lire plus
I am always recommending Simons bike shop to people from Vancouver, because they give you free tune-ups for life when you buy a bike there. But in addition, Simon has fought for me when I had warranty problems with my bikes manufacturer, and he got them to give me a whole new bike - on two separate occasions. Amazing.Lire plus
I just picked up my first ever carbon frame road bike from BSP in North Vancouver. Not only am I wonderfully impressed with the bike (a Trek Domane) but I am ridiculously impressed by the quality of the customer care I received from the moment I walked in the door.
The techie that took care of me the most (Simon) was warm, encouraging, supportive, very knowledgable - and relentlessly asked questions to make sure we found the right bike for me. From the earliest visits - right through to test riding the shortlisted models, I could not have asked for better client care.
On buying a computer and some other bits and bobs, James (store manager) was again, utterly obsessive about making sure I got the kit that was best suited for the type of riding I was planning to do. With the help I received from the other fellows in the store, I can give five big, yellow, shiny stars to BSP in North Van. If I could, I'd give them six - and I would say I am typically a very fussy customer.Lire plus
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