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I recently had a business lunch here and was treated to great staff who knew the menu well. The food was great and even though it was not an offered product, they made me fresh brewed ice tea, simply because I asked if they had it. Great place for business or a nice place to go as a couple.
A small group of us were here for a birthday dinner on a Friday night. Food was ok but what prompted me to write this review was the horrible service from our waitress "S-Andrew". I had to ask for my drink 3 times before getting it, our table was cluttered with dirty dishes and glasses that weren't taken away. We even had to resort to drinking water by refilling our own water glasses. After complaining to the manager the first time, she must've asked other wait staff to clear our table. The poor guy had his tray full of dishes and glasses, we counted he came around 5 times...and he wasn't even done. We asked for our bill and it took "S-Andrew" exactly 49 mins to bring it with the 18% automatic gratuity tacked in. So now we are forced to pay a tip on the most horrible service we've ever received in Calgary, because we were under the guidelines of parties 8 or over - even though we were 7 adults and 1 baby in an empty restaurant?! My friend flagged down the manager the second time to voice his concerns on the auto tip for the lack of service we received and how we waited 49 mins for the bill. She blamed it on how the computer system is not capable of splitting the bill and she will waive the auto 18% tip. No apologies on why we didn't receive any service in an empty restaurant, and how long we had to wait for the bill after asking for it. None of us will ever go back, despite the fact that half of us used this restaurant for business lunches on a regular basis with subpar service. But this hideous experience is just beyond belief.
A small group of us were here for a birthday dinner on a Friday night. Food was ok but what prompted me to write this review was the horrible service from our waitress "S-Andrew". I had to ask for my drink 3 times before getting it, our table was cluttered with dirty dishes and glasses that weren't taken away. We even had to resort to drinking water by refilling our own water glasses. After complaining to the manager the first time, she must've asked other wait staff to clear our table. The poor guy had his tray full of dishes and glasses, we counted he came around 5 times...and he wasn't even done. We asked for our bill and it took "S-Andrew" exactly 49 mins to bring it with the 18% automatic gratuity tacked in. So now we are forced to pay a tip on the most horrible service we've ever received in Calgary, because we were under the guidelines of parties 8 or over - even though we were 7 adults and 1 baby in an empty restaurant?! My friend flagged down the manager the second time to voice his concerns on the auto tip for the lack of service we received and how we waited 49 mins for the bill. She blamed it on how the computer system is not capable of splitting the bill and she will waive the auto 18% tip. No apologies on why we didn't receive any service in an empty restaurant, and how long we had to wait for the bill after asking for it. None of us will ever go back, despite the fact that half of us used this restaurant for business lunches on a regular basis with subpar service. But this hideous experience is just beyond belief.
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