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Had several great experiences at this store. Sales rep Adam Bryan was extremely helpful in selecting and ordering our appliances and making sure everything was correct. The store manager, Syed, went out of his way to assist us when the pandemic caused delays in appliances due to chip shortages. Would highly recommend this store.
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We recently purchased a sofa and chair. The salesman Peter was very knowledgeable and helpful. The manager Marshall was very personable and generous. Thank you both.
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There is human error all around but when a company goes above and beyond to correct it- they ought to be commended. I have made my furniture purchases from The Brick on Weston RD. The staff is very helpful, particularly CJ. On my last purchase, there was an error and Customer Rep was quick on having the issue corrected at no extra cost to me. Within days the correct item arrived at my home and was taken care of by the delivery team. I am pleased with my purchase, thanks for the good service.
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Im in the middle of moving to a new place and had been searching for a new sofa for a while until I came to Brick. The choices were great and affordable. Above all else, the customer service was fantastic. Thank you Sushant for your help! I highly recommend going here for your furniture needs!
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My second time getting Amanda and Paul's service, I asked for help buying a 75 inch tv and Paul was extremely helpful with all the questions I had, I truly appreciate how above and beyond Amanda and Paul went for my husband and I. What a wonderful experience, thank you both again!
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![The Brick Mattress Store - Lits]()
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Great customer experience! Tony was knowledgeable on all of the product lines and provided excellent customer service.
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Went to the Brick Oven for the first time today. Upon walking in, the delicious aroma of homemade bread, sauce and pizza hits you. The pizza is fantastic!!! The staff is very friendly. Will definitely be back.
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We had excellent service, Went over and above our expectations. Would highly recommend The Brick in Orangeville.
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Marzanna was very kind, and patient, and she really cared that I get the right bed for a good night's sleep. Lisa S.
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If you're going to the Brick on Upper James - try to get Nabil to help you. He is tremendous, showed us all the options, discounted pricing - Now this is what customer service should look like.
Thank you Nabil
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Have bought lots here at this Brick location and had the pleasure of having Travis look after us
He is so amicable and works for you the customer
Highly recommend this location and hope you’re lucky enough to get Travis to help you
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Very pleased with our experience shopping at the Brick in Belleville Ontario. Our sales associate Corrie was very friendly and helpful. She helped us order all the products we were looking for and made the shopping experience very pleasant. She explained how all the warranties worked and went out of her way to make sure we were able to purchase all the products we wanted. I would definitely shop there again and I would ask for her.
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Brian was friendly and helpful. Left the store but came back to make my purchase with him.
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My wife and went to the brick looking to purchase a bedroom set as well as a box spring and mattress. The sales lady that served us was Sheela Dabra a very knowledgeable person who knew her products and very willing to answer all our questions. This shopping experience was pleasant and yes we would come back,matter of fact my wife and will also be looking for a dinning set in the near future.
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Just purchased my first new sofa! Jason was very knowledgeable and provided fast efficient service. Will definitely shop there again.
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Well built furniture (photo couch), excellent sales staff and delivery team, competitive pricing.
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I recently started an online order to purchase a new washer. I contacted Brandon at the Brockville, Ontario store to change the order from delivery to pick up. Brandon was very knowledgeable and extremely efficient. He made the necessary changes, sent a confirming email, and offered further assistance. I have never had such professional, courteous attention from a company’s customer service representative! I give Brandon five stars and the Brick should give him a promotion and a raise!
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My wife, daughter and I were looking for some furniture and appliances, and we were ably assisted by Farouk! He was very accommodating and was of great help. In the end, we bought the sofa set and laundry appliances we wanted!
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I had the pleasure of purchasing a full King size bed set and a new mattress from a employee named Vicky. She was extremely friendly and gave us the information that we needed. What I really liked was that she did not crowd us too much either. She asked what we were looking for, showed us where everything was, and let us browse. Kept an eye on us in case we looked lost, and made sure to quickly return to help us choose a great mattress to fit our comfort. Thank you again Vicky for helping us!
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Everytime I go to the Brick I get excellent service. I had to buy a mattress for myself. I am very pleased with the product. Because they didn't tell me about the mattress and bed pick up for 40$, they came today and picked it up for free. Also, they took my old oven for 20$ even though I bought the new one from Leon's and not them. Leon's charges 30$. If you go to the Brick ask for Wanda or Gary. I get very good service from them. They are honest and not at all pushy.
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We showed up late in the day on a Saturday and we were greeted by Jean-Pierre. He inquired about the purpose of our visit and began to show us the models of washing machines we wanted to see. He was very nice and not pushy at all. I ended up purchasing the items I had set forth to buy and for once, I was feeling awesome about how I had been treated as a customer. Thanks again JP!!! AAA+++ service
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Shipping & Order Dept, #achatlocalenligne
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